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PuneetWalecha
#1 Posted : Wednesday, December 10, 2014 6:20:52 AM
Rank: Member

Groups: Registered

Joined: 11/11/2014
Posts: 8
Hi,

I have following queries regarding the license:

1. Are the annual upgrades mandatory or optional ? By this I want to know that if I continue to use the same product for many coming years can I do without upgrading.
2. What is the support model post purchase of the product ? Is it on-call/Email, etc ? Do I have to pay for support ? Is there any time limit for the support ?
3. What is the payment mechanism ?

Regards
Puneet
puneet
Dan
#2 Posted : Wednesday, December 10, 2014 12:19:41 PM
Rank: Advanced Member

Groups: Administrators, Registered

Joined: 10/20/2004
Posts: 456
quote:
1. Are the annual upgrades mandatory or optional ? By this I want to know that if I continue to use the same product for many coming years can I do without upgrading.

Upgrades are optional. We'd advise staying up to date with releases but you are not required to upgrade. Your license key will continue to work for the version you purchased.

quote:
2. What is the support model post purchase of the product ? Is it on-call/Email, etc ? Do I have to pay for support ? Is there any time limit for the support ?

Email support is provided free-of-charge (9-5 Pacific Time). Phone support can be purchased if required - please email us for a quote. We find customers are more than happy with our email support and quick turnaround time.
quote:
3. What is the payment mechanism ?

You can send a purchase order by email or pay by credit card online from the licensing pages;
http://keyoti.com/produc...otNetWeb/licensing.html

Regards,

Dan
Dan Wright
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