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Bharati
#1 Posted : Thursday, April 14, 2016 2:29:43 PM
Rank: Newbie

Groups: Registered

Joined: 10/14/2015
Posts: 7
Location: Pune
Hello,

we try document Search functionality on development system which works fine. same Keyoti setup ran on Production server & same copy of Code deployed on it. but on production server uploaded document not getting indexed.

for a first time only Config file .slice get generated. it also generates lock file after every file get uploaded.

we are currently use Trial License's Key.

Thanks..
Jim
#2 Posted : Thursday, April 14, 2016 8:55:58 PM
Rank: Advanced Member

Groups: Administrators, Registered

Joined: 8/13/2004
Posts: 2,669
Location: Canada
Hi, can you enable logging (in the configuration), and after you believe that it should have indexed, obtain the log files (.txt in the index directory) and send to me via support at keyoti.com

How are you indexing the files after they've been uploaded? Code? Service? Manually?

You say that the lock file is generated, that is OK but it should go away when the index is closed (either with DocumentIndex.Close in code or by closing the index manager).

https://keyoti.com/produ...6/UserGuide/Logging.htm

Jim
-your feedback is helpful to other users, thank you!


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